CORPORATE TRAINING

• Influence with first impressions via Appearance : Dressing
• Setting a lasting impression through behavior and communications
• Enhance your appearance via quality, fit, color and application of camouflage techniques to body shapes
• Color analysis and application to psychology of color
• Differentiate different levels of business and office wear
• Dressing styles and personalities
• Pick, mix and match the right tie and shirts for the right occasions
• Add elegance to dressing styles via accessories
• Essential grooming guide – personal hygiene tips and demonstration of a professional look via express make-up techniques
• Practice professional business etiquette from meeting etiquette to practicing the right office manners
• International business etiquette include appropriate handshake, protocols, introductions, netiquette, eye contact,
• Adopt social etiquette such as table manners, body and facial language expressions, deportment, graciousness
• Professional correspondence and follow-up techniques
• Preparations of a business meeting
• Apply civility at work by practicing courtesy, respect and honesty

• Learn first impressions via the exceptional telephone
• The importance of their job and the Company in this tough economic status
• How to welcome back aggressive and angry customers back via 7 important traits in handling difficult customers.
• Elements that irk a customer via the phone : every actions there is a reaction
• Do’s and Don’ts to build effective relationships with customers via telephone calls
• Identify effective methods of greeting the customer, obtaining customer information and concluding telephone calls
• Use active listening and empathy for more effective customer interactions
• Adjust telephone communication styles to suit individual customer styles
• Handle customer problems and complains effectively
• Appropriateness and the use of pace, clarity, tone, speech, words and expressions
• Apply courtesy, respect, politeness and focus your role on the phone!
• The right clothes, shoes and appropriate attire for work
• Apply courtesy to all people that you will meet
• Deliver and sorting of documents
• Usher visitors/guests to the meeting rooms
• EXCEPTIONAL RETAIL CUSTOMER SERVICES & EFFECTIVE SELLING SKILLS

• Inculcate the service attitude that represents the philosophy of the company
• Setting your sales objective and goals
• Intelligent inventory
• Product knowledge and its advantages and disadvantages
• Transmit a positive attitude that attract your customers
• The Right Approach and introduction to winning your customers
• Understand the needs and behavior of the customers, putting yourself in their shoes
• How extra mile can bring you unlimited opportunities to sell, exceeding your customers’ expectations
• Apply listening skills to sell effectively
• Quick and precise cross selling
• Positive 'Buy' Attitude that lead to confirm sales
• Handling customers objections
• Ways to reduce sales & service burnout
• Know your competitors products and services
• Gain your customers back, ensure customer loyalty, diligent follow-up

• Identify detrimental elements that results causing emotional reactions and its actions
• Practice assertiveness and confidence to your communications and behavior without being aggressive and demanding.
• Mastering the other secrets in visual impact apart from our dressing: our facial and body language reveals!
• Deposit into others’ emotional bank account. Manage your own emotional intelligence Why people with a high EI tends to solve difficult situations calmly and with great success.
• Strategies to keep anger at bay
• Common conflicts in the workplace and its impact. Resolutions in managing situations with respect and focus on behavior rather than character
• Begin with the end in mind, then Seek to Understand Before You Are Understood
• Leader by example –being the coach who is needed to resolve conflict instead of playing the role as a referee to manage conflicts in the workplace
• 4 steps in your Changing A Behavior : WLWL : WANT, LEARN, WORK, LIVE

Global Standard on soft skills training for improving professional image in business and student professional development. This soft skills training is conform to the international standard of IITTI,Canada. (IITTI : International Soft Skills Standards & Testing)

• The basis of first impressions and lasting impressions on mannerism
• Social & Networking Skills and techniques
• International Business/corporate etiquette : include meetings, greetings, introductions, Netiquette/electronic etiquette
• Appropriate protocols – social and corporate
• Dining Etiquette at a fine dining restaurant to practice pertinent essentials of table manners

• Facial expressions and body language communicates
• How men and women communicate with their body language and face expressions
• Speak with convictions : Learning tone of voice, choosing choice of words
• Presentation Skills : How to become an impressive speaker/presenter and be a successful corporate trainer
• Written communications skills including appropriate email, proposal as well as social media communications