CORPORATE TRAINING

At FIT, we offer award-winning image courses for tailor made for the corporate standards. Below is a quick overview of our courses available.

  

CORPORATE TRAINING

"A company is made of PEOPLE, Build the People, and the People will Build Your Business"
For
 
Professional Executive Presence and Leadership Skills Development
 
Influence Sales Team to Fast Track Business Goals
 
Stand out from the Competition

FIRST IMAGE TRAINING SDN BHD customize corporate trainings and seminars focus on Appearance, Behavior, Mannerism, Business/Social/International Etiquette and Presentation & Communication skills.

PROFESSIONAL PRESENCE, EXECUTIVE DEVELOPMENT

  • Influence with first impressions via Appearance : Dressing
  • Setting a lasting impression through behavior and communications
  • Enhance your appearance via quality, fit, color and application of camouflage techniques to body shapes
  • Color analysis and application to psychology of color
  • Differentiate different levels of business and office wear
  • Dressing styles and personalities
  • Pick, mix and match the right tie and shirts for the right occasions
  • Add elegance to dressing styles via accessories
  • Essential grooming guide – personal hygiene tips and demonstration of a professional look via express make-up techniques
  • Practice professional business etiquette from meeting etiquette to practicing the right office manners
  • International business etiquette include appropriate handshake, protocols, introductions, netiquette, eye contact,
  • Adopt social etiquette such as table manners, body and facial language expressions, deportment, graciousness
  • Professional correspondence and follow-up techniques
  • Preparations of a business meeting
  • Apply civility at work by practicing courtesy, respect and honesty

EFFECTIVE TELEPHONE TECHNIQUES & RECEPTIONIST DUTIES

  • Learn first impressions via the exceptional telephone
  • The importance of their job and the Company in this tough economic status
  • How to welcome back aggressive and angry customers back via 7 important traits in handling difficult customers.
  • Elements that irk a customer via the phone : every actions there is a reaction
  • Do’s and Don’ts to build effective relationships with customers via telephone calls
  • Identify effective methods of greeting the customer, obtaining customer information and concluding telephone calls
  • Use active listening and empathy for more effective customer interactions
  • Adjust telephone communication styles to suit individual customer styles
  • Handle customer problems and complains effectively
  • Appropriateness and the use of pace, clarity, tone, speech, words and expressions
  • Apply courtesy, respect, politeness and focus your role on the phone!
  • The right clothes, shoes and appropriate attire for work
  • Apply courtesy to all people that you will meet
  • Deliver and sorting of documents
  • Usher visitors/guests to the meeting rooms
  • EXCEPTIONAL RETAIL CUSTOMER SERVICES & EFFECTIVE SELLING SKILLS

EXCEPTIONAL RETAIL CUSTOMER SERVICES & EFFECTIVE SELLING SKILLS

  • Inculcate the service attitude that represents the philosophy of the company
  • Setting your sales objective and goals
  • Intelligent inventory
  • Product knowledge and its advantages and disadvantages
  • Transmit a positive attitude that attract your customers
  • The Right Approach and introduction to winning your customers
  • Understand the needs and behavior of the customers, putting yourself in their shoes
  • How extra mile can bring you unlimited opportunities to sell, exceeding your customers’ expectations
  • Apply listening skills to sell effectively
  • Quick and precise cross selling
  • Positive Closing
  • Handling customers objections
  • Ways to reduce sales & service burnout
  • Know your competitors products and services
  • Gain your customers back, ensure customer loyalty, diligent follow-up

MOOD MANAGEMENT

  • Identify detrimental elements that results causing emotional reactions and its actions
  • Practice assertiveness and confidence to your communications and behavior without being aggressive and demanding.
  • Mastering the other secrets in visual impact apart from our dressing: our facial and body language reveals!
  • Deposit into others’ emotional bank account. Manage your own emotional intelligence Why people with a high EI tends to solve difficult situations calmly and with great success.
  • Strategies to keep anger at bay
  • Common conflicts in the workplace and its impact. Resolutions in managing situations with respect and focus on behavior rather than character
  • Begin with the end in mind, then Seek to Understand Before You Are Understood
  • Leader by example –being the coach who is needed to resolve conflict instead of playing the role as a referee to manage conflicts in the workplace
  • 4 steps in your Changing A Behavior : WLWL : WANT, LEARN, WORK, LIVE

INTERNATIONAL ETIQUETTE & BEHAVIOR

Global Standard on soft skills training for improving professional image in business and student professional development. This soft skills training is conform to the international standard of IITTI,Canada. (IITTI : Institute of Image Training and Testing International)


  • The basis of first impressions and lasting impressions on mannerism
  • Social & Networking Skills and techniques
  • International Business/corporate etiquette : include meetings, greetings, introductions, Netiquette/electronic etiquette
  • Appropriate protocols – social and corporate
  • Dining Etiquette at a fine dining restaurant to practice pertinent essentials of table manners

THE POWER OF COMMUNICATIONS : VERBAL, NON-VERBAL & WRITTEN COMMUNICATIONS

  • Facial expressions and body language communicates
  • How men and women communicate with their body language and face expressions
  • Speak with convictions : Learning tone of voice, choosing choice of words
  • Presentation Skills : How to become an impressive speaker/presenter and be a successful corporate trainer
  • Written communications skills including appropriate email, proposal as well as social media communications

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